At Aboen Marketplace, we take immense pride in the quality of our products. You have the option to return items within 7 days of receiving your order, or within 3 days for specific items. Please note that custom-made items are not eligible for returns. If you have any concerns about defective or damaged items, kindly contact our customer service center immediately. All returns require proof of purchase. Before initiating the return process, please review our complete return policy, which includes items not eligible for returns.
Items received or returned beyond the 7-day deadline will be charged a 20% restocking fee. We will only return or replace items with manufacturing defects (please refer to the warranty information for individual products)
Items Not Eligible for Return:
1. Opened and final sale items
2. Single-piece items
3. Made-to-order (MTO) items
4. Robin mattresses and foundations
5. Gift cards
6. Items damaged due to normal wear and tear
Mail – Items can be returned via mail using the provided pre-paid UPS label. Depending on the reason for return, you may be responsible for return shipping and handling fees.
Initiate Online Return:
If you have the order number and billing postal code (or the shipping postal code for gifts), initiating an online return is easy. Safely pack your items in the original box and packaging, and use the provided UPS label to ship your return. Depending on the reason for return, you may be responsible for return shipping and handling fees.
Proof of Purchase:
Valid proof of purchase is required for refunds or merchandise credits for eligible items. We accept the following as proof of purchase:
1. Original paper or gift receipt
2. Electronic receipt
3. Original packing slip (with visible order number)
4. Order number
5. Gift registry number
Original Receipt – Returns with the original receipt will be refunded in the original form of payment.
Gift Receipt – Returns with a gift receipt will be refunded in the form of merchandise credit for the amount on the gift receipt.
Cash and Check Refunds – Cash and check refunds over $100 will be issued as a company check and mailed to you (may take up to 14 business days).
Over $10,000 – If your merchandise credit refund amount exceeds $10,000, we will issue a $10,000 merchandise credit on the same day and mail additional merchandise credits to pay the remaining amount owed to you.
Shipping and processing fees are non-refundable.
Items previously purchased are not eligible for price adjustments, whether the items have been shipped or not.
We are pleased to offer refunds for eligible items purchased from your Aboen Marketplace registry within 90 days after your event or purchase date (whichever is later).
Online returns are only applicable for items shipped to the United States. If you wish to return eligible items shipped to other countries/regions, you must obtain return authorization from our customer service center. Refunds will be credited by our partners in the original currency used at the time of purchase. Shipping and processing fees are non-refundable.
To initiate an international return, please contact our customer service center via email:
Start Return Process:
Depending on the reason for return, you may be responsible for return shipping fees.