We want you to love your purchase! If you need to make a return, here’s what you need to know.

Return Timeframes

We accept returns for most items within 15 days of delivery. If you’re returning a damaged item that was delivered via freight (such as a sofa or bathroom vanity), your return must be initiated within 5 days of the date of delivery.

How to Initiate a Return

To start a return, please visit the Your Orders page on your Aboen Furniture account. Select the “Return or Replace Item” button for the appropriate order and follow the instructions.

Note: If you checked out as a guest and don’t have an Aboen Furniture account, you’ll need to create one using the same email address you used for your purchase.

Standard Return Requirements

To ensure a smooth return process, please adhere to the following:

• All returns must be in unused condition and include all original product inserts and accessories.
• Items must be returned in their original packaging (unless your order was delivered with White Glove Service, in which case the packaging may have been discarded during delivery).
• Returns must also be in disassembled condition if the item(s) were originally delivered disassembled.

Non-Returnable Items

Certain items are not eligible for return. These include:

• Items marked “non-returnable” on the product page or during the checkout process (such as custom-made items).
• Gift cards.
• Any items shipped to Canada.

Return Shipping Costs

Standard Returns

Unless your product arrives damaged/defective, is incorrect, or is missing parts, applicable return shipping costs will be deducted from your refund. If Aboen Furniture or the Seller provides a shipping label for your return, the cost of this label will be deducted from your final refund. If you choose to use your own return label, we recommend insuring the shipment and keeping your tracking receipt for your records. Return shipping costs can vary depending on the return location, size and weight of the item, and the selected return method.

Damaged/Defective, Incorrect, or Missing Items

If your product arrives damaged, defective, incorrect, or with missing parts, please initiate the return process promptly. Aboen Furniture or the Seller will cover all return shipping costs. You may request a full refund, a replacement item, or replacement parts.

For damaged items, our policy requires you to initiate your return request:

• Within 30 days of delivery for standard delivery items (e.g., shipped via FedEx, UPS, USPS).
• Within 5 days of delivery for items shipped via freight carrier (e.g., sofas, bathroom vanities).

For all other issues (defective, incorrect, or missing parts), please initiate your return within 30 days of delivery.

You will be required to submit photos of any damaged product. Items must be returned in their original packaging. If the product arrived disassembled, it must also be returned disassembled.

Refund Details & Timing

• Refunds will be issued for the product price and any applicable sales tax, less any return shipping costs (if applicable).
• Refunds are processed to the original method of payment shortly after Aboen Furniture or the Seller receives, inspects, and processes the returned item.
• Once the refund is processed, please allow up to 3-5 business days for the funds to post to your account.
• If we are unable to refund the original method of payment, Aboen Furniture will issue store credit for the refund amount. This credit can only be used for purchases on the Aboen Furniture marketplace.
• All refunds are processed in US dollars, based on the current exchange rate on the date the refund is processed.

Missing Items

If you did not receive your order, please contact Aboen Furniture or the Seller within 30 days of the expected delivery date. You can do this by clicking the “Contact Aboen Furniture” or “Contact Seller” button on the Your Orders page.

Please note: Neither Aboen Furniture nor the Seller is responsible for packages that go missing after confirmed delivery. This includes freight items delivered with a contactless service where no signature or appointment is required. We highly recommend monitoring your tracking information and reporting any delivery issues as soon as possible.

Cancellations

We can only guarantee order cancellation within 30 minutes after placing the order. You can cancel an eligible order by visiting the Your Orders page and selecting the “Cancel Order” button. This option will only be available for 30 minutes after you place an order.

If the “Cancel Order” button is not available, it means the 30-minute window has passed, and your order is being processed for shipment. You can still contact Aboen Furniture Customer Support via the “Contact Aboen Furniture” or “Contact Seller” button on the Your Orders page, and we will do our best to assist. However, if an order cannot be canceled because it has already shipped, it will be treated as a standard return, and you will be responsible for return shipping fees.

Freight Forwarders

If you choose to use your own freight forwarder to ship an item, or if you export an item outside the United States yourself or through another carrier, Aboen Furniture will not be responsible for providing any replacement or refund for any damaged or defective items. Aboen Furniture should not be listed on any export documentation under any circumstances.

Warranty Information

Some products may be covered by a manufacturer’s warranty. Aboen Furniture may also offer additional warranty coverage for purchase through a third-party provider for certain products. This warranty is typically for residential use only. Please contact the Seller of the item or the third-party warranty provider to learn more about warranty coverage and any applicable terms.