Customer care
Contact Aboen
Contact details are read from the US site settings. If support email or phone is not configured, the page shows that state directly instead of displaying fake customer service data.
Email support
info@aboen.comPhone support
+1（860）603-3856Storefront
Aboen United States
aboen.com · en-US · USD
Order support
For order questions, customers should include the order number, email used at checkout, delivery ZIP code and a clear description of the issue. Support requests should be connected to the order record before refunds, returns or shipment changes are made.
- Payment status and checkout issues
- Order changes before fulfillment starts
- Shipment tracking and delivery appointment questions
Damage or missing parts
Furniture issues need documentation. Customers should send photos of the product, packaging, shipping label, affected area and missing or damaged hardware before packaging is discarded.
- Report delivery damage as soon as possible and no later than 3 calendar days after delivery.
- Keep packaging until support confirms pickup, replacement or repair steps.
Privacy and accessibility
Privacy, data deletion, correction, accessibility and alternate assistance requests should be routed through support until dedicated self-service workflows are added.
- Include the affected page URL and device/browser details for accessibility reports.
- Privacy requests may require identity verification before account data is disclosed or changed.
Product safety and recalls
For product safety concerns, customers should stop using the item and contact support with the order number, product name, SKU or label, photos and a clear description of the issue.
- Support should keep safety reports separate from ordinary warranty claims.
- Recall, manufacturer instruction or safety notice handling should follow the applicable legal and operational process.
Communication preferences
Marketing email, SMS or promotional preference requests should be routed through support until a customer preference center is added. Transactional order, payment, delivery and after-sales messages may still be sent when needed to complete service.
- Customers should include the email address or phone number they want updated.
- Opt-out requests should be logged against the customer record when a matching account or order exists.
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