Returns & after-sales

Return window

Eligible items may be returned within 30 days after delivery unless the product page, checkout, promotion or final sale notice states a different rule.

• Return requests must be connected to the original Aboen order.
• Items must be unused, clean, unmodified and returned with all parts, hardware, instructions and packaging that support safe transport.
• Aboen may reject returns received outside the approved return window or outside the approved return method.

Return authorization

Customers must obtain return authorization before sending an item back. Unauthorized furniture returns can be refused because large items require carrier scheduling and warehouse intake planning.

• Start from the customer account or contact support with the order number.
• Support may request photos, measurements, packaging details or a description of the issue.
• A return authorization does not guarantee a refund until the item is received and inspected.

Furniture condition

Furniture returns are accepted only when the item can be safely transported and inspected. Used, assembled, modified or damaged furniture may be ineligible or subject to deductions.

• The customer is responsible for disassembly unless white-glove pickup explicitly includes it.
• Items must be protected for pickup to prevent transit damage.
• Damage caused by customer handling, improper assembly, misuse or poor packaging is not treated as an Aboen defect.

Non-returnable items

Some products are not eligible for standard returns due to customization, hygiene, digital delivery or final-sale status.

• Custom, made-to-order, personalized or altered furniture.
• Final sale, clearance, open-box or floor-model items clearly marked before purchase.
• Gift cards, redeemed store credit, memberships, subscriptions and digital benefits once issued or used.
• Mattresses, bedding, fabric samples or other hygiene-sensitive products if opened, unless required by law or confirmed defective.

Damaged, defective or incorrect items

If the item arrives damaged, defective, incomplete or different from the confirmed order, the customer should report the issue promptly with photos and order details.

• Aboen may offer replacement parts, repair, replacement, exchange, refund or pickup depending on the issue.
• If Aboen confirms the issue was not caused by the customer, return shipping or pickup charges should not be charged to the customer.
• Packaging should be kept until support confirms whether pickup, inspection or replacement is required.

Refund timing

Refunds are issued to the original payment method after the return is received, inspected and approved. The payment provider may take additional time to post the refund.

• Original shipping, delivery upgrade and assembly fees may be non-refundable unless the return is due to Aboen error or confirmed defect.
• If only part of an order is returned, taxes, discounts and shipping adjustments may be recalculated.
• Refunds must match the verified order and payment records; manual refunds without provider confirmation should not be marked complete.

Exchanges

Exchanges depend on inventory availability and delivery feasibility. In many cases, Aboen may process a return and a new order instead of a direct exchange.

Cancellations

Orders may be cancellable before fulfillment begins. Once an item is packed, shipped, scheduled, customized or transferred to a carrier, cancellation may no longer be available and the return process may apply.